Operations Manager

Operations Manager

Operations Manager

Job Description:
  • Provide inspired leadership for Operations Division
  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Work closely with Top Management to set and/or implement policies, procedures and systems and to follow through with implementation
  • Manage relationships with key operations vendors
  • Strives for achieving customer delight & devises ways of improving the customer experience, including resolving problems and complaints
  • Maintain safe and healthy work environment
Desired Profile:
  • Person should possess experience working in BPM/BPO industry (non-voice), IT/ITES
  • Should have worked with International client
  • Hands on experience on understanding variety of projects and also able to estimate work
  • Should implement work in process driven structure, so that every team member is able to deliver the best quality
  • Should have capacity to handle multiple projects at a time
Nice to have qualities:
  • Leadership, Conflict Management, Decision-Making, People Management, Dependable, Reporting Skills, Deadline-Oriented, Critical Thinking and Problem-Solving Skills, Planning and organizing, Influencing and Leading, Delegation, Team Work, Adaptability
Education qualification:
  • Bachelor’s/Master’s degree in operations management or related field is preferable
Experience:
  • 9+ Years
Designation:
  • Operations Manager
Location:
  • Vadodara, Gujarat
Joining:
  • Immediate
No. of Positions:
  • 1

If you are interested just apply for this job.

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